Privacy notice for Queen’s Wharf Business Stays

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What this notice covers

This notice applies when you use this website, read its pages or send a business-stay request through the request form. It covers information handled by the publisher of Queen’s Wharf Business Stays, including information supplied by a traveller, an executive assistant, a travel manager, a conference organiser or an employer.

The site publishes independent pages such as the full review, rooms, meetings and events and practical notes for business travel. Those editorial pages can be read without sending a request. If you use the request form, you choose to provide information so the desk can pass a relevant accommodation enquiry to the hotel or a booking partner.

This website does not take casino bets, does not offer online casino play and does not process gambling transactions. The casino is discussed only as a physical venue in editorial pages, including the casino, factually. Privacy for any activity at the hotel, casino, restaurants, event spaces or official websites is governed by the relevant operator’s own notices, not this notice.

Information you may provide

The request form may ask for contact and trip information needed to handle a business-stay enquiry. This can include your name, work email, company name, job role, phone details if you choose to provide them, arrival and departure dates, room numbers, traveller names or initials, delegate counts, meeting needs, access needs, invoicing preferences and notes about the purpose of the stay.

If you are booking for an employer or for another traveller, send only the details needed for the accommodation request. Do not send passport numbers, full payment-card details, sensitive health information or identity documents through the form. If the hotel or booking partner needs formal identification, payment or guest-registration details, that should happen through their own secure process.

The desk may also receive follow-up information by email, including changed dates, revised room blocks, questions about a quote or instructions from a company travel booker. The information is used to answer the enquiry, prepare a request summary and communicate with the hotel or partner about the proposed stay.

Analytics, tags and technical data

The site may use Google Tag Manager to load measurement and site-management tags. These tools can collect technical information such as the page viewed, time of visit, browser type, device type, referring page and general interaction data. This helps the publisher understand whether pages are useful and whether the request path works as intended.

Google Tag Manager is a container. The specific tags running through it may change as the site is maintained, but they are used for site operation and measurement rather than to process accommodation requests. Browser settings, consent tools where presented, and privacy controls offered by third-party services may affect how tags operate.

Technical data is separate from the accommodation details you choose to send in the request form. If you do not submit the form, the publisher will generally not know your name or company from simply reading a page. Some server logs and security records may still be created as part of normal website operation.

How information is used and shared

Personal information supplied through the request form is used to respond to the enquiry, check what is being requested, prepare a concise stay summary and send the enquiry to the relevant hotel or booking partner. For this site, that will usually relate to request a business stay at The Star Grand Brisbane or accommodation connected with a business trip to the Queen’s Wharf precinct.

The publisher shares request information only as needed to handle the enquiry with the hotel or booking partner. It is not sold to unrelated advertisers. It is not used to market casino play. If a booking proceeds, the booking relationship, rates, payment terms, cancellation terms, check-in requirements and hotel services sit between the traveller or employer and the hotel or booking partner.

The site may also use de-identified information for editorial and operational decisions, such as which business-travel topics need clearer explanation. De-identified information does not name a traveller or company.

Storage, security and retention

Request information may be stored in website systems, email accounts, form-delivery tools and ordinary business records used by the publisher. Reasonable steps are taken to keep the information secure, including limiting access to people who need it to answer or manage the enquiry.

No website or email system can be guaranteed secure. Do not send highly sensitive material through the request form. If a request needs confidential corporate travel instructions, send the minimum needed first and ask how the rest should be supplied.

Request records are kept only for as long as needed for the enquiry, follow-up, audit, dispute handling, accounting or legal purposes. Enquiries that do not proceed do not need to be kept indefinitely. The publisher may delete or de-identify information when it is no longer required. Server logs, analytics records and tag data may have separate retention periods set by the relevant platform or service provider.

Access, correction and questions

You may ask to access or correct personal information held about you. You may also ask how a request was handled or ask for unnecessary information to be deleted, subject to legal and business-record requirements. Use the editor email published on the about page, and identify the request, company and approximate date so the record can be found.

If you believe information has been sent in error, contact the editor as soon as possible. The publisher may need to verify the person making the request before releasing or changing information. For company bookings, the publisher may also need to consider the employer’s legitimate booking records and the privacy of other travellers named in the same enquiry.

This notice should be read with how this site earns and the site terms. Those pages explain the commercial model and the limits of the service. The privacy notice may be updated when the site’s request process, analytics setup or legal requirements change.