Business stay FAQ
Questions before booking The Star Grand Brisbane for work
Use these answers to brief a travel booker before you send dates. They cover The Star Grand rooms, published facilities, car access, Airtrain planning, Sky Deck hours, casino entry rules and how this site’s request desk works. Where The Star Brisbane does not publish a detail, the answer says so rather than guessing.

Home / FAQ
Fast answers for a Brisbane work trip
The Star Grand sits within The Star Brisbane at Queen’s Wharf Brisbane, with the hotel address published as 33 William Street, Brisbane City, Queensland 4000. The Star Grand room count is published as 340 rooms, with staged opening from 29 August 2024. For a fuller editorial view, use the full review, then send dates through request a business stay.
This FAQ stays to published details. It does not quote rates, phone numbers or airport travel times because those are not verified in the facts used for this site. For venue contact, live hotel inventory, dining bookings and current car-park prices, use the official site at star.com.au/brisbane. For precinct information, use queenswharfbrisbane.com.au.
How many rooms does The Star Grand Brisbane have?
The Star Grand Brisbane is published as having 340 rooms. The opening release also described 340 hotel rooms including four penthouses. This site uses 340 as the room count for The Star Grand.
Which room categories are published for The Star Grand?
The published room categories are City King Room, City Accessible Room, City Twin Room, River King Room and River Accessible Room. Published suites are City Suite, River Suite, Skyline City Suite and Skyline Penthouse Suite. For a work stay, ask for the bed type, view preference, accessible-room requirement and any early-arrival issue in the same request. See <a href="/rooms">rooms</a> for the category summary.
What are the check-in and check-out times?
The Star Grand publishes check-in at 3:00 PM and check-out at 11:00 AM. Express check-out is listed as available on request. Valet access is via the porte cochere at 33 William Street. If your flight arrives early or leaves late, ask the hotel to confirm any practical arrangement with the booking response.
Is Wi-Fi published for the hotel rooms?
Wi-Fi is not published in the facts checked for this site. That does not mean it is unavailable; it means the reviewed hotel pages did not provide a verified room Wi-Fi detail for us to quote. If Wi-Fi is material for your work trip, ask the hotel to confirm access, inclusions and any device limits before you commit.
What guest facilities are published at The Star Grand?
The Star publishes Isoletto Pool Club on Level 7 as exclusive to Star Grand guests, with three heated pools overlooking the Brisbane River, a sauna, steam room, indoor gymnasium and pool bar. The resort notice says the facilities are now open. No dedicated spa is listed in the checked facts, so do not assume one is available.
Where do I park, and what is the height limit?
The Star Brisbane car park is on William Street, with entrances from William Street, Queen’s Wharf Road and Margaret Street. It is open 24/7 subject to availability. The published height restriction is no vehicles over 2.1m. Rates are published by the venue and change by product, so use the official parking page rather than relying on copied prices.
Can I use Airtrain from Brisbane Airport?
Airtrain is a practical airport-to-city option, but The Star Brisbane does not publish an airport distance or travel time in the facts checked for this site. The precinct lists Roma Street, Central and South Brisbane stations as within walking distance. Check the official Airtrain timetable and your final walking route before choosing it for a timed meeting. See <a href="/airport-and-airtrain">airport and Airtrain</a> for the planning notes.
Which public transport stops are relevant to Queen’s Wharf?
The precinct publishes Roma Street, Central and South Brisbane stations as within walking distance. It also refers to Brisbane’s Uptown bus hub as a short walk, nearby bus stops including the free city loop, the North Quay ferry stop or terminal as a short walk, and the Bicentennial Bikeway with end-of-ride facilities. Exact minutes are not published here.
What are the Sky Deck hours?
The Sky Deck hours are published as Monday to Thursday 6:30am–10:30pm, Friday to Saturday 6:30am–midnight, and Sunday 6:30am–10:30pm. The Sky Deck is weather-dependent. On Christmas Day, the viewing platform is open, Babblers and Cicada Blu are closed, and Aloria is for ticket-holders only. For client-dinner planning, see <a href="/sky-deck-and-dining">the Sky Deck and dining</a>.
Is the casino part of an online casino site?
No. The Star Brisbane casino is a physical venue at Queen’s Wharf Brisbane. Australia bans online casino play under the Interactive Gambling Act 2001, and this site does not offer gambling or take casino account sign-ups. The casino is described here only as a fact of the property. For a stricter plain-English note, see <a href="/casino">the casino, factually</a>.
What age and ID rules apply for casino entry?
The Star Brisbane publishes that guests must be aged 18 years or over to enter the casino. The Star Club information also says membership requires being 18+ and providing valid photo ID. If a traveller is not entering the casino, normal hotel, dining and precinct arrangements should be checked separately with the venue for that booking.
Who owns and operates The Star Brisbane now?
Destination Brisbane Consortium is owned by Chow Tai Fook Enterprises Limited and Far East Consortium International Limited since 31 March 2026. The Star Entertainment Group continues as casino operator under the DBC Casino Management Agreement for a fixed annual fee, with performance incentive fees from 1 April 2026. For the guest, booking practicalities still sit with the hotel or booking partner.
Can the hotel issue invoices or company billing?
Ask the hotel or booking partner to confirm invoice wording, GST details, purchase-order handling and payment terms before confirming a stay. This site can pass the request with your dates and company details, but the booking and any invoice are between the traveller, employer and the hotel or partner. Do not assume account billing unless it is confirmed in writing.
How does the request desk work?
Send the request form with dates, number of rooms, delegate or traveller names if known, meeting needs and any timing constraints. The desk checks the request and returns the next step by email, usually within one working day. You do not provide card details to this site. A booking is only made when the hotel or partner confirms it with you.
What happened to Treasury Brisbane?
Treasury Brisbane casino closed on 25 August 2024, when gaming moved to The Star Brisbane at Queen’s Wharf. The Treasury Hotel is listed by Queen’s Wharf Brisbane as coming soon, with no date. Do not treat the former Treasury casino as an operating alternative. For the changeover, see <a href="/from-treasury-to-the-star">from Treasury to The Star</a>.
Your dates
Request a business stay
Send your dates, room count, arrival pattern and any meeting or invoice requirements, and the desk will return availability by email without asking for card details.
How this site earns · How a request works
Request summary
- From
- —
- To
- —
- Delegates
- —
- Needs
- —
- Contact
- —
The desk checks availability and the current rate with the hotel or the booking partner and emails you, usually within one working day. No card details here.